Garmin has announced its 2-year unique warranty Policy for its watches purchased in India, for the models which have been launched in India after January 2024, including the Forerunner 165 Series, Fenix 8 Series, Enduro 3, Instinct 3 Series, and upcoming eligible models. The extended warranty aims to add additional value to Garmin watches purchased within India and encourage customers to purchase through authorized channels. This initiative also aims to inform prospective buyers that purchases made abroad or through unofficial websites may carry only a 1-year warranty, and could be subject to import duty and GST when availing warranty services in India as per Government rules.
We recently realized that some unused/ refurbished/ discontinued / non-warranty products are still being offered to the customer without informing them that no warranty will be applicable on such products, resulting in a bitter service experience for such customers.
As a part of this initiative, the company is offering an exclusive limited-time exchange opportunity to such affected customers, where they can get 50% off on Venu Sq 2 or 25% off on other Garmin watches, subject to availability, in return for any such mis-sold watch backed with a proper tax invoice. This limited-time offer will run from 1st June until 30th June 2025 under this one-time service initiative.
To address this, we strongly recommend that customers refer and only buy those products that are available/ live on the Garmin India website to make sure any discontinued or non-serviceable product is not sold to the customer, which may create a problem in availing warranty on such products.
To avail this exchange opportunity, customers are required to email their concern to marketing@garmin-india.com. Upon receiving the query, the support team will acknowledge the request and guide the customer through the next steps of the service process to avail them of the benefit within the next 15 days, if applicable.
This scheme has been introduced to enhance customer satisfaction for affected customers who are not eligible for a warranty, even if their purchase falls within 1 year.
With these updates, Garmin India continues to prioritize customer satisfaction, providing clear guidelines and an efficient service experience for all customers. Garmin is committed to delivering reliable products and comprehensive after-sales support, further enhancing customer experience.
Terms and conditions apply: This offer is only applicable if the device is untampered. The estimated turnaround time may vary based on the nature of the issue, location, and availability of replacement units. Garmin reserves the right to update its policies at any time.
