With over 15 years of experience across Marriott International properties, Kurush Motivala takes on the role of Operations Manager, bringing a people-first approach to hotel operations, guest experience and business growth.
In hospitality, the guest experience is often remembered through its smallest details: a seamless check-in, a thoughtfully anticipated need or the feeling of being welcomed without having to ask. Behind these seemingly effortless moments is a team working in sync, guided by leadership that understands both the business of hospitality and the people who bring it to life.
At Fairfield by Marriott Pune Kharadi, that responsibility now rests with Kurush Motivala, who has been elevated to the position of Operations Manager. The appointment marks a new chapter in a career spanning more than 15 years across Marriott International properties, with experience in hotel operations, guest engagement, commercial performance and team development.
A Career Built on the Fundamentals of Hospitality
Motivala began his hospitality journey in 2011, gradually building his expertise across some of Marriott International’s established hotel brands. His professional experience includes assignments at Fairfield by Marriott Sriperumbudur and The St. Regis Goa, offering exposure to different operating environments and guest expectations.
Most recently, he served as Rooms Division Manager at Four Points by Sheraton Hotel & Serviced Apartments Pune, where he contributed to operational performance, service delivery and team development.
His elevation to Operations Manager reflects a progression shaped by operational knowledge and leadership experience. In a sector where consistency is as important as memorable service, the ability to balance commercial priorities with the everyday realities of hotel operations remains central to effective management.
Beyond Operations: Building a Culture of Service
In his new role, Motivala will oversee the hotel’s day-to-day operations, with priorities spanning operational efficiency, commercial performance and service standards. Equally important will be his role in developing associates, strengthening accountability and creating an environment where teams can collaborate and grow.
His leadership philosophy places people at the centre of business performance. The premise is straightforward: when employees feel supported, understand their responsibilities and have the opportunity to develop, they are better positioned to deliver a consistent guest experience.
Commenting on his elevation, Motivala said he was grateful for the opportunity to continue growing within Marriott International. He outlined his immediate priorities as understanding the hotel’s opportunities, working closely with associates and creating an environment in which team members feel empowered to contribute to its success.
He added that investing in people, strengthening operational fundamentals and remaining focused on guests would be key to building on the property’s achievements and supporting its next phase of growth.
The People Behind the Guest Experience
Originally from Mumbai, Motivala is recognised for his approachable leadership style, positive outlook and ability to build collaborative teams. Away from the demands of hotel operations, he enjoys playing the guitar, offering a creative counterpoint to a profession that often requires precision, adaptability and attention to detail.
His appointment also reflects Marriott International’s emphasis on developing internal talent and creating opportunities for experienced hospitality professionals to take on broader leadership responsibilities.
As Fairfield by Marriott Pune Kharadi looks towards its next phase, Motivala’s role will bring together the operational and human sides of hospitality: ensuring that service standards remain consistent while giving the people behind them the support to perform at their best.
Because in a business defined by how guests feel, the experience begins long before they walk through the door.
About Fairfield by Marriott
Fairfield by Marriott is a global hospitality brand inspired by the Marriott family’s Fairfield Farm retreat. Its approach centres on warm service, thoughtful design and comfortable spaces that allow guests to maintain their routines while travelling. With a portfolio spanning more than 1,350 properties across 20 countries and territories, the brand participates in Marriott Bonvoy, Marriott International’s global travel programme.
About Marriott International
Marriott International, Inc. (NASDAQ: MAR) is a global hospitality company headquartered in Bethesda, Maryland, United States. Its portfolio encompasses more than 30 brands and thousands of properties across countries and territories worldwide. The company operates, franchises and licenses hotels, residences, timeshare properties and other lodging offerings, alongside Marriott Bonvoy, its travel platform.
